At Viva Live, we are committed to safeguarding the privacy of our patients and complying with all relevant laws and regulations concerning the protection of personal information. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data.

Information We Collect:

Personal Information: This may include but is not limited to names, addresses, contact details, date of birth, medical history, insurance information, and any other information necessary for providing healthcare services.

Sensitive Information: We may collect sensitive information related to health conditions, treatments, and medical records as necessary for diagnosis and treatment.

How We Use Your Information:

Patient Care: Your information is used to provide medical treatment, manage healthcare services, and maintain your health records.

Communication: We may use your contact information to communicate appointment reminders, test results, and other relevant healthcare information.

Legal Compliance: We may use your information to comply with legal obligations or in response to lawful requests by public authorities.

Information Sharing:

Third Parties: We do not disclose personal information to third parties unless required for treatment, payment, or healthcare operations. When sharing information, we ensure compliance with applicable laws and regulations.

Service Providers: We may engage third-party service providers to assist in healthcare delivery or administrative functions. These providers are bound by confidentiality agreements and are required to protect your information.

Consent for Communication:

By providing your contact information, you consent to receive communication from us via phone, email, SMS, or other electronic means for the following purposes:

- Appointment reminders
- Test results
- Health-related updates and information
- Billing and insurance matters
- Other relevant healthcare communication

You have the right to manage your communication preferences or withdraw consent for receiving non-essential messages at any time. However, please note that withdrawing consent for essential healthcare communication may impact our ability to provide certain services effectively.

To manage your communication preferences or withdraw consent, please contact us at info@vivaliveusa.com.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights:

Access and Correction: You have the right to access and correct your personal information. Please contact us to request access, updates, or corrections to your data.

Consent Withdrawal: You have the right to withdraw consent for the processing of your personal information. However, this may impact our ability to provide certain healthcare services.

Children's Privacy:

We do not knowingly collect or store personal information from individuals under the age of 18 without parental/guardian consent.

Changes to this Privacy Policy:

We reserve the right to update this Privacy Policy periodically. Any changes will be reflected with a revised effective date.